Everyday tasks
Make a note of activities that have changed, such as meals, mobility, shopping, housework or personal care.
A simple guide
Understanding
My Aged Care.
Finding aged care can feel like a lot at first. This page explains the official pathway in plain language, so you can take one step at a time.
Visit My Aged Care
A gentle place to begin
Start with the
ordinary day.
Before forms, services or decisions, notice the small things: what is becoming harder, what is going well and what the person wants to keep doing.
The official pathway
Four steps to
aged care support.
My Aged Care describes four key stages for accessing Australian Government-funded aged care services.
- 01
Explore if aged care is right for you
Look at the types of help available and consider whether support at home, in the community or in an aged care home may suit your situation.
- 02
Get assessed
Apply for an assessment. The assessment helps My Aged Care understand your needs, goals and eligibility for services.
- 03
Find a provider
After assessment, compare providers in your area and consider the support, communication and routines that are important to you.
- 04
Set up your services
Choose a provider, discuss the details and agree on how services will work in your everyday life.
You do not need to solve everything at once. The first step can simply be noticing what would make an ordinary day feel easier.
Before an assessment
Bring the whole
person into the picture.
Assessments are about more than a list of tasks. It can help to think about the person's health, home, daily routines, current support and what they want to keep doing.
Goals and preferences
Consider what matters most: staying connected, keeping a routine, feeling safe at home or building confidence.
Support people
A family member, friend, carer, advocate or other supporter may be able to be involved with the person's permission.
Canberra, in the detail
Keep familiar
things close.
When you are considering support, the details of daily life are often the most important: the way someone likes their morning to begin, the people they see, the places they know and the routines that help them feel settled.
Official information
Use the source
that decides eligibility.
My Aged Care, not Han & Young Service, decides assessment and eligibility for government-funded aged care. Official information changes, so use these links for the latest guidance.